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Slips, Trips & Falls

How no win, no fee helped a lady to make a claim after a slipping accident

When you are deciding whether to make a compensation claim, it is natural for the amount that it is going to cost to be at the forefront of your mind. We are pleased to be able to assure you that making a no win, no fee claim with us will not cost you a penny. Read more about what no win, no fee is

The below story shows how we were able to help one of our recent customers, a 57-year-old woman from Norwich, to get compensation for a slipping accident on a no win, no fee basis.

Our customer was helping her 86-year-old mother to do her shopping in a well-known supermarket when she was injured in an accident.

She had been walking down an aisle of the supermarket that had freezer cabinets on both sides. One of the cabinets had broken and water had leaked all over the floor and when our customer went to walk past it, she slipped and fell.

When she recovered from the shock of her fall, she found that her ankle was extremely painful and that she could not walk on it.

An ambulance was called to take her and her mother to hospital, where she underwent an X-ray. Our customer was diagnosed with a fractured ankle.

While her leg was in plaster, she wondered about making a no win, no fee claim against the supermarket as it had not put up any notices about the leaking water nor had it dealt with her complaint to her satisfaction. However, she was unsure because she did not really understand the process or how much it would cost her.

She found Consumer Claims online and decided to give us a call. After she told us her situation, we informed her that it was likely her compensation claim would be successful and made her a promise that she would not have to pay anything for her personal injury claim, no matter what the outcome.

We explained that our personal injury solicitors work on a no win, no fee basis, which means that she will not have to pay their fees if the claim is unsuccessful. We went on to say that she would also be completely protected from legal costs and disbursements by After the Event (ATE) insurance in the event of an unsuccessful case. The cost of this would also be paid by the supermarket's insurers.

We told her that if her no win, no fee claim is successful, as many of the cases we handle are, the supermarket's insurers will pay for all costs and fees and she will receive every penny of the compensation she is awarded.

She was reassured to hear this and chose to go ahead with her compensation claim. She was delighted when, just under five months after contacting us, our personal injury solicitors contacted her to inform her that the supermarket had made an offer of £3,000. She accepted the settlement immediately and received the cheque through the post in a matter of days.

At no time did she ever have to pay anything for her no win, no fee compensation claim nor were any deductions made from the money she received.

How Consumer Claims can help you.

If you have suffered a personal injury in a way similar to our client above or through any other accident that was not your fault, we may well be able to assist you. We strive to make claiming compensation as straightforward as possible so that you can concentrate on recovering from your injury.

Our personal injury solicitors excel in a range of areas of personal injury law and, as members of the Law Society Personal Injury Panel, are regularly assessed to ensure the very highest standards of service.

Consumer Claims, the personal injury claim experts, guarantee that you will receive 100% compensation if your claim is successful.